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Resplio FAQ
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What is Resplio?
Resplio is a customer support ticketing tool that transforms your Gmail inbox into a powerful helpdesk. By connecting your Gmail account, you can manage, organize, and respond to emails directly from Resplio, just as if you were using Gmail.
How does it work?
- Connect your Gmail account: Link your Gmail to Resplio.
- Sync emails: New emails and replies to existing threads will automatically appear in Resplio.
- Respond seamlessly: Reply to emails directly from Resplio, and they’ll be sent from your Gmail account.
Is Resplio free?
Yes! Resplio offers one free inbox to get started. You can explore all its powerful features without any cost.
What features does Resplio include?
- One Free Inbox: Start managing your support emails immediately.
- Canned Replies: Save time by using pre-written responses for common questions.
- Ticket Tagging: Create custom tags to organize and filter your tickets.
- Contact Tracking: View the entire conversation history with any contact.
- Contact Metadata: Attach useful information, like language, plan, or external IDs, to your contacts for personalized support.
- Simple and Risk-Free: Resplio works as a mirror of your Gmail account. All emails sent through Resplio come from your Gmail, so there’s no risk involved.
Coming Soon: Automated Rules to tag tickets automatically based on conditions.
Can I use Resplio with multiple Gmail accounts?
Currently, Resplio supports one free inbox. For additional inboxes, please check our pricing plans.
Is my Gmail account safe?
Absolutely! Resplio is designed with security in mind. It acts as a mirror for your Gmail inbox, and all messages sent from Resplio are securely delivered through your Gmail account.
What are tags, and how do I use them?
Canned replies are pre-saved responses that you can use to quickly reply to common questions. Simply select a saved reply, customize it if needed, and send it directly from Resplio.
How do canned replies work?
Tags allow you to organize tickets by categories like “Billing,” “Bug Report,” or “High Priority.” You can create and apply custom tags to any ticket for better organization and filtering.
What is contact metadata, and how is it useful?
Contact metadata lets you attach additional information to a contact, such as their language, plan, or external ID. This data can be pulled from your contact form and displayed in Resplio, giving you a comprehensive view of the customer’s profile.
Can I integrate Resplio with other tools?
Not yet, but we are working on adding integrations in the future. Stay tuned for updates!
How do I get started with Resplio?
- Create an account at resplio.com.
- Connect your Gmail inbox.
- Start managing your emails and tickets with Resplio’s simple interface.
Start using Resplio now
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